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Renewal of pass can be done 10 days in advance for Railways and 7 days in advance for BEST from the date of expiry without losing a day.
Customer should maintain a minimum balance in the e-purse of smart card.
Minimum balance depends upon the station where the entry validation is done.
The longest fare from the entry point will be calculated as the minimum balance.
Minimum balance will be different for class I and class II.
For Railway application, a one time refundable deposit of Rs.15/- and non-refundable processing fee of Rs.10/- will be collected at the time of purchase of the card.
Subscription charges for BEST and Railway applications are given below
| Weekly | Fortnightly | Monthly | Quarterly | |
|---|---|---|---|---|
| BEST | Rs.2/- | Rs.3/- | Rs.5/- | Rs.15/- |
| Railway | NA | NA | Rs.5/- | Rs.15/- |
A charge of Rs.2/- per loading of Rs. 500/- or part there off, for money load (recharge) shall be levied.
Service Tax and Education Cess, as applicable shall be collected by Kaizen.
The customer can return the card at any authorized Service Delivery Point of Kaizen.
The total un-utilized e-purse amount only will be refunded within 24 hours after proper verification. Customer cannot claim refund for pass amount, card issuance fee, subscription fee or identity card charge.
A nominal administrative/processing fee of Rs.10/- would be deducted at the time of refund.
A card not used for a period of 2 years shall be termed as a “Dead Card”. No refund of deposits or balance un-utilized e-purse amount shall be made on such cards.
Go Mumbai smart card is valid for 5 years.
For only e-purse in the smart card identity card (BEST/Railway) is not required.
Any Identity card (Railway/BEST) is valid for both Railway and BEST application.
For any enquiries/complaints please visit any of “Go Mumbai” Service Delivery Points OR call Customer Service at +91-22-65139000 OR E-mail at helpdesk@kaizentransit.com.
After any service in smart card please confirm the smart card details by keeping it on the Enquiry Terminal installed at our counter.
Before leaving the counter, please check the details printed in the cash receipt. Any changes in smart card afterwards will not be entertained.
If the smart card is not subscribed for a particular month, the subscription fee is deducted automatically from the e-purse of the smart card at the time of doing Entry on the validator.
Do not laminate/punch/ Staple your smart card.
Do not keep your smart card on hot surfaces and do not bend your smart card.
Refund will not be given for lost or stolen cards.
Customers need to purchase entirely new cards if the card is lost or stolen at no cost to Kaizen.
Route Pass: Kilometer wise (From destination To destination) Max. 20 kms.
City Limit Pass: Entire southern of Mumbai City, including Navy Nagar, R.C church up to Sion & Mahim and extending up to Anik Depot from Wadala B.P.T Quarters. This pass is valid for only Non-AC buses.
Suburban Limit Pass: Entire area covering right from Sion & Mahim up to CBD Belapur, Thane & Bhayender (East), wherever BEST bus operation is in existence. This pass is valid for only Non-AC buses.
Magic Non-AC Pass: This pass is valid for only Non-AC buses. For entire BEST operational area.
Global AC Pass: This pass is valid for Regular AC and Non AC buses only and not on BRTS buses. For entire BEST operational area.
Diamond Pass: This pass is valid on entire BEST operational area including BRTS buses.
Student upto SSC Pass: This pass is valid on all Non-AC/Non-BRTS buses between school and residence only.
Student upto HSC Pass: This pass is valid on all Non-AC/Non-BRTS buses between college and residence only.
Weekly, Fortnightly, Monthly, Quarterly, Half Yearly, Annual passes are available in BEST.
Concessional rate are available for Senior Citizens excluding Students and Diamond passes
Available Service for Railway Application (only Central/Harbour line)
Direct Route Pass
Via Passes
Monthly, Quarterly seasons tickets are available in Railways.
Concessions are not available in case of Railways.
There are no weekly and fortnightly season tickets available in case of Railways.
For validating your smart card for daily tickets in railways, smart card with e-purse balance is to be shown to the validator while entering inside the platform. Within 4 hours the same smart card is to be shown again to the validator while exiting from the railway station.
Smart Card should have a minimum balance equivalent to the fare for the farthest station for the intended class of travel (I or II, as the case may be). Otherwise it will not be validated at the entry station.
Kaizen has installed separate validators for first class and second class passengers inside the railway stations. Please check the class of the validator before validating your smart card.
If the smart card is not shown twice within 4 hours as described above, the longest fare amount is deducted from the e-purse balance.
For smart cards with only e-purse application, no photo identity card is required.
For Exit, smart card can be shown to any class of validator; the fare will be deducted depending upon the class of validator on which the smart was shown at Entry.
While exiting from the station, you can show the smart card in any type of validator (I or II), the e-purse amount will be deducted depending upon on which type of validator you have shown your smart card while entering the station.
Season ticket holder on Smart Card should not validate the card at entry and exit stations.
He must handover the card to the ticket checker, on demand for inspection.
Smart card with valid season ticket and adequate e-purse balance should be validated at entry (class I or II) within the season ticket range and again once at the time of exit. He can also validate at entry (class I or II) at a station outside the season ticket range and exit at a station within the season ticket range
Only the fare for travel outside the scope of season ticket will be deducted from the e-purse.
Show the card on the validator while entering the station and again while exiting the same station within two hours of entry validation. Platform ticket fare will be deducted from the card.
If exit validation is done at the same station beyond two hours of entry validation then fare for the farthest station for the class of entry will be deducted.
It is advisable to do entry at II class validator if the card is used for platform ticket.
Season ticket holder on Smart Card should not validate the card at entry and exit gate validators inside the bus.
He/She must handover the card to the conductor or ticket checker for inspection.
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